Need a hand with Launch? The fastest way to reach us is email — we read everything.
Bug reports, questions, refunds, feature ideas, or anything else — send us a note and we'll get back to you.
Email launchalarmclock@gmail.comWe typically reply within 1–2 business days.
Make sure Launch has alarm permission (Settings → Launch → Alarms) and that the alarm is toggled on in the app. Launch alarms ring through Silent mode and Focus, but the alarm must be scheduled while the app has permission.
Missions are configured per alarm, so you can open the alarm in the app and switch it to a different mission before bed. If a mission is misbehaving, email us with the mission type and what happened so we can fix it.
Launch+ is billed through your Apple ID. To manage or cancel, open Settings on your iPhone → tap your name → Subscriptions → Launch. Refund requests go through Apple at reportaproblem.apple.com — or email us and we'll help.
In the app, go to Settings → Account → Delete account. This permanently removes your account and associated data. You can also request deletion or a copy of your data by email.
Launch runs on iPhone with iOS 26 or later. Some missions use the camera, so camera access is required for barcode and photo missions.
